Cancellation & Rescheduling Policy
Understand how cancellations and rescheduling work on Proviya Marketplace.
Cancellations
Our flexible cancellation policy for your peace of mind
You can cancel your order for a full refund within:
- 24 hours before scheduled delivery for fresh produce
- 48 hours before scheduled delivery for bulk orders
- Immediately for unconfirmed orders
Cancellation fees may apply for late cancellations
Rescheduling
Need to change your delivery time? Here's how it works
You can reschedule your delivery:
- Up to 12 hours before scheduled delivery
- Maximum 2 reschedules per order
- Subject to delivery slot availability
Rescheduling may affect delivery priority
Refund Process Timeline
Cancellation Request
Submit your cancellation request through your account or contact support
Processing Period
We process your request within 24 hours
Refund Initiation
Refund is initiated to your original payment method
Refund Completion
Funds typically appear in your account within 5-7 business days
Need to Cancel or Reschedule?
Our support team is here to help you with your request.